Frequently Asked Questions

Shipping Questions

When will I get my protein?

We use Canada Post Expedited Parcel service for standard delivery. Check out our shipping map to see when you should expect to receive your protein. If the anabolic window is closing and you need your protein powder fast, select "Express Shipping" at checkout.

What is your shipping policy?

  • FREE SHIPPING: Any order with 2+ products
  • FLAT RATE SHIPPING: $9.95

Do you ship outside of Canada?

Yes! We offer our products in US and Canada. Free shipping policy applies to both.

What is your return policy?

If you have any issues with your product, please reach out to support@suppy.ca and we’d be happy to help you out.

Product Questions

What sizes are available?

Suppy Whey comes in 2 lb (907 g) bags. If you buy two you get free shipping, so feel free to mix and match flavours.

Is it gluten-free?

It sure is! Though our lawyers would be disappointed if we didn't mention that Suppy protein is manufactured in a facility that also processes wheat products. 

Is it vegetarian-friendly?

Absolutely! Whey protein is a dairy product (like milk or cheese), and it's a great source of complete protein for vegetarians and meat-eaters alike. 

Who should take Suppy protein?

You should. Seriously, whether you're looking to lean out or bulk up, Suppy Whey helps fuel muscle recovery and power your metabolic engine. Check out a few of our blog posts to learn more about the benefits of protein.

When should I take Suppy protein?

Suppy Whey is great to take after a workout, to maximize muscle recovery. It is also a great addition to your morning routine, to keep your metabolism running all day. 

Where does Suppy protein come from?

When two founders love each other very much... kidding.

Suppy whey protein is made in Ontario, Canada from the highest quality ingredients in a cGMP-certified and Health Canada Licensed facility. To learn more about our product or how it's made check out our product page.

Suppy Questions

Why does it come in bags?

Shipping round tub in a rectangular box doesn’t make a lot of sense. We wanted something that was easy to scoop, seal, and ship. We landed on 5-panel zip seal bags.

Why don't you offer other flavours?

Suppy was started to simplify protein powder. We sourced the highest quality ingredients and performed rigorous testing to create a few delicious flavours that we are excited to use every day. To keep the price low, we're taking a minimalist approach to inventory. However, if you have any suggestions let us know by emailing support@suppy.ca

Why don't you guys offer other supplements, like creatine or BCAAs?

As any gym-goer knows, excellence takes time. While we'd love to offer a complete supplement stack right out of the gate, we're focusing on keeping it simple and creating the best possible product. Stay tuned.

Refund and Exchange Questions

What are your refund policies?

All first-time customers get a 60 day 100% satisfaction guarantee. If you for any reason are not satisfied we will completely refund your purchase. No questions asked, just send an email to support@suppy.ca to get it fixed for you right away.

For repeat customers, please visit our refund policy for more details.